Here it is in plain language. We have real people sit down and use your stuff. We gather data, analyze it, and tell you what you should do next. (Maybe you don't really know how, or maybe you don't have the time. We know how, we have the time, and we're pretty smart. Any questions?)

User testing is in-depth research providing you with data to answer real business questions. Research includes everything from walking users through scenarios through conducting interviews. It is always highly customized to fit your business, your requirements, and your questions. 

The process is the following: Understand your business needs, define your target audience, walk through scenarios and conduct interviews, analyze the results, present results and recommendations, discuss open ends and further research.

• Duration: 2-20 weeks; highly variable depending on scope

• Typical Deliverables: Report, presentation, prototype